Support

Help with Paintomic, from technical issues to using the tools.

Technical support

If something does not display correctly on your iPhone, iPad or Android device, a control is cut off, the app closes unexpectedly, or a tool does not behave as expected, please let us know.

When reporting an issue, include your device and operating system and briefly describe what happened.

Frequently asked questions

Paintomic is a practical digital tool for painters and illustrators. It helps you analyze composition, values, masses, color, palettes and visual references while keeping the focus on real drawing and painting.

Paintomic is not intended to replace traditional drawing or painting. It is an observation and analysis tool that helps you make visual decisions before and during your work.

No. Paintomic is a one-time purchase. There is no recurring subscription or maintenance fee for the current app.

No additional payment is required for normal maintenance, compatibility fixes and improvements to the current version of Paintomic. These updates are included with your purchase.

Yes. Paintomic can be used while working from life or in the studio, including when you are studying or working from a visual reference.

Possibly. If a future version introduces substantial new services or optional premium functionality beyond the current app, those additions may be offered separately. Any paid addition would be clearly identified as optional.

No. Paintomic does not require you to create an account or sign in to use the app.

Paintomic is designed for iPhone, iPad and Android phones and tablets. Compatibility depends on the operating-system and device requirements shown in the App Store or Google Play. If the app installs but something does not display correctly on your device, please contact us so we can investigate it.

They describe the relative amounts of colors detected in the reference image. They help you compare larger color areas with smaller accents and plan the color balance of a painting. They do not describe the quantities of paint needed for a mixture.

Select a color from your reference to study it individually, then explore the suggested paint mixture and its proportions with your chosen physical palette. Treat the recipe as a starting point: mix a small sample with your real paints, compare it with the subject and adjust it.

Open Preferences, then Easel and Level easel. Place the device securely against your easel or drawing board and read the bubble level and inclination scale. Use these readings to adjust your setup and choose a working angle suited to your technique.

In Oil, Gouache or Mixed media, open My palette and choose Basic, Zorn or Custom. Custom begins with the Basic colors and lets you add or remove named paints to match your own palette. Use the physical palette when exploring a suggested mixture.

Please use the feedback form on this page or email info@paintomic.com. Include your device, operating system and a short description of what happened.

Before reporting a problem

Make sure you are using the latest available version of Paintomic and try closing and reopening the app. If the problem continues, send us the details through the support form above.

Privacy

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